Refund & Cancellation Policy

Launch policy: The percentages below are practical starter rules for online studio bookings and can be changed later. Custom productions can have different cancellation milestones in their quotation or agreement.

1. Studio booking advance

Unless shown otherwise at checkout, online studio bookings require a 30% advance to reserve the selected slot. The balance, taxes and approved extras are payable according to the booking confirmation or invoice.

2. Customer cancellation

More than 72 hours before startAdvance refundable, less any non-recoverable third-party costs and payment/refund charges actually incurred where legally permissible.

24–72 hours before startOne complimentary reschedule may be offered subject to availability; otherwise 50% of the booking advance may be retained.

Less than 24 hours / no-showBooking advance is normally non-refundable because the studio and resources were held for the booking.

3. Rescheduling

A reschedule request must be made in writing. Rescheduling is subject to studio availability. A rescheduled booking should ordinarily be used within 30 days of the original date. Only one complimentary reschedule is included unless we agree otherwise. Changed production requirements may change the price.

4. Cancellation by Story & Fame

If we must cancel a confirmed studio booking due to circumstances within our reasonable control and cannot offer a suitable alternative, amounts paid for the affected booking will be refunded. We are not responsible for indirect costs such as travel, talent or third-party expenses unless expressly agreed.

5. Force majeure / events outside reasonable control

For events such as severe weather, government restrictions, power/infrastructure failures outside our reasonable control, civil disruption or other force-majeure events, we will generally prioritise rescheduling. Refund treatment will depend on recoverable costs and applicable law.

6. Custom productions

Ad films, short films, corporate videos, events, campaign shoots and other custom productions often involve pre-production work and third-party commitments. Their cancellation/refund terms will be stated in the applicable proposal, quotation or agreement and may differ from studio-rental terms.

7. Refund method and timing

Approved online-payment refunds are normally initiated to the original payment method through the payment provider. Bank/payment-network processing time is outside our direct control. We will provide the available refund reference once initiated.

8. Duplicate or erroneous payments

If you believe you were charged twice or an incorrect amount, contact shreyas@portalwiz.com with your name, booking/order reference, date and transaction details. Do not send OTPs, UPI PINs, CVV or full card credentials.

9. How to request cancellation/refund

Email shreyas@portalwiz.com with the subject “Studio Cancellation / Refund” and include the booking reference and requested action.